El papel educativo de la formación informal en la creación de un modelo empresarial de nuevos negocios
DOI:
https://doi.org/10.17162/au.v11i3.707Palabras clave:
modelo de emprendimiento, educación no formal, desempeño empresarial, innovación, capital humanoResumen
El desarrollo del emprendimiento empresarial es importante para cualquier negocio. El propósito de este estudio es presentar un modelo empresarial para start-ups enfocado en el impacto de la innovación y la educación no formal. El presente modelo de investigación examina el papel de la formación informal en el rendimiento empresarial y la estimación de las expectativas del cliente. El modelo teórico derivado se probó en 100 datos de empresas emergentes en Irán. El análisis PLS-SEM mostró que la educación no formal afectó directamente el desempeño de las empresas. Los resultados mostraron que el capital humano es uno de los determinantes de la educación no formal. El efecto mediador de la formación informal y la estimación de las expectativas del cliente sobre la relación entre la calidad de RR.HH. y el rendimiento empresarial fue bastante evidenteDescargas
Citas
Agarwa S, Erramilli MK, &Dev, C. S. (2003). Market orientation and performance in service firms: role of innovation. Journal of Services Marketing17(1): 68-82.https://www.researchgate.net/publication/241700779_Market_orientation_and_performance_in_service_firms_Role_of_innovation
Alonderienė, R (2010). Enhancing informal learning to improve job satisfaction: Perspective of SMEs managers in Lithuania. Baltic Journal of Management 5(2):257-287.https://www.researchgate.net/publication/235278712_Enhancing_informal_learning_to_improve_job_satisfaction_Perspective_of_SMEs_managers_in_Lithuania
Avcikurt, C, Altay, H, &Oguzhan, IM (2011). Critical success factors for small hotel businesses in Turkey: an exploratory study. Cornell Hospitality Quarterly 52(2):153-164.https://www.researchgate.net/publication/258130290_Critical_Success_Factors_for_Small_Hotel_Businesses_in_Turkey_An_Exploratory_Study
Baker W. E, Grinstein, A,&Harmancioglu, N (2016). Whose innovation performance benefits more from external networks: entrepreneurial or conservative firms? Journal of Product Innovation Management 33(1):104-120.https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwiu-dDg263uAhUzgFAGHdmEDVoYABAAGgJkZw&ae=2&ohost=www.google.com&cid=CAESQOD2TxmJfXs981vUiy9ZCT7FJQCkA9X8OFfnGFMZQcYoiISNru6cfZJYboZr71tEGMHtvpquGN-C2UhIOEXVz-g&sig=AOD64_1KgnI-JR8UJL8PBHUbTiUjaa8AZg&q&adurl&ved=2ahUKEwj-zMXg263uAhUUXsAKHY9aBrYQ0Qx6BAgCEAE
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Macmillan.http://scholar.google.com/scholar?q=Self-efficacy:+The+exercise+of+control.+New+York:+Macmillan&hl=en&as_sdt=0&as_vis=1&oi=scholart
Banker, R. D., Potter, G.,& Srinivasan, D. (2005). Association of nonfinancial performance measures with the financial performance of a lodging chain. Cornell Hotel and Restaurant Administration Quarterly 46(4):394-412.https://journals.sagepub.com/doi/10.1177/0010880405275597
Bernhardt, K. L., Donthu, N., & Kennett, P. A. (2000).A longitudinal analysis of satisfaction and profitability. Journal of business research 47(2):161-171.http://scholar.google.com/scholar?q=A+longitudinal+analysis+of+satisfaction+and+profitability.+Journal+of+business+research&hl=en&as_sdt=0&as_vis=1&oi=scholart
Budianto, A. (2019). Customer Loyalty: Quality of Service. Journal of Management Review 3(1):299-305.https://jurnal.unigal.ac.id/index.php/managementreview/article/view/1808
Bustinza, O. F., Gomes, E., Vendrell‐Herrero, F., Baines, T. (2019). Product–service innovation and performance: the role of collaborative partnerships and R&D intensity. R&D Management, 49(1):33-45.https://onlinelibrary.wiley.com/doi/abs/10.1111/radm.12269
Cadez, S, &Guilding, C (2012). Strategy, strategic management accounting and performance: a configurationally analysis. Industrial Management and Data Systems 112(3):484-501.http://scholar.google.com/scholar?q=Strategy,+strategic+management+accounting+and+performance:+a+configurationally+analysis.+Industrial+Management+and+Data+Systems&hl=en&as_sdt=0&as_vis=1&oi=scholart
Camisón, C., &Monfort-Mir, V. M. (2012). Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives. Tourism management 33(4): 776-789.http://scholar.google.com/scholar?q=Measuring+innovation+in+tourism+from+the+Schumpeterian+and+the+dynamic-capabilities+perspectives&hl=en&as_sdt=0&as_vis=1&oi=scholart
Cancedda, C., Cotton, P., Shema, J., Rulisa, S., Riviello, R., Adams, L. V., Farmer, P. E., Kagwiza, J. N., Kyamanywa, P., Mukamana, D., &Mumena, C. (2018). Health professional training and capacity strengthening through international academic partnerships: The first five years of the Human Resources for Health Program in Rwanda. International Journal of Health Policy and Management 7(11):1024.https://www.ijhpm.com/article_3524.html
Capiez, A., &Kaya, A (2004). Yield management and performance in the hotel industry. Journal of Travel and Tourism Marketing 16(4):21-31. https://www.tandfonline.com/doi/abs/10.1300/J073v16n04_05
Chi, C. G., &Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospitality Management 28(2):245-253.http://scholar.google.com/scholar?q=Employee+satisfaction,+customer+satisfaction,+and+financial+performance:+An+empirical+examination.+International+Journal+of+Hospitality+Management&hl=en&as_sdt=0&as_vis=1&oi=scholart
Choi, K., Kang, K. H., Lee, S.,&Lee, K. (2011). Impact of brand diversification on firm performance: a study of restaurant firms. Tourism Economics 17(4):885-903.http://scholar.google.com/scholar?q=Impact+of+brand+diversification+on+firm+performance:+a+study+of+restaurant+firms.+Tourism+Economics&hl=en&as_sdt=0&as_vis=1&oi=scholart
Cooper, A. C., Gimeno-Gascon, F. J., &Woo, C. Y. (1994). Initial human and financial capital as predictors of new venture performance. Journal of business venturing 9(5):371-395.https://www.sciencedirect.com/science/article/pii/0883902694900132
Corley, E. A., Bozeman, B., Zhang, X., &Tsai, C. C. (2019). The expanded scientific and technical human capital model: the addition of a cultural dimension. The Journal of Technology Transfer 44(3):681-699.https://link.springer.com/article/10.1007/s10961-017-9611-y
Currie, G., Tuck, P., &Morrell, K. (2015). How hybrid managers act as canny customers to accelerate policy reform: A case study of regulator-regulate relationships in the UK’s tax agency. Accounting, Auditing and Accountability Journal 28(8):1291-1309.http://wrap.warwick.ac.uk/67580/
Davidson, P., &Honig, B. (2003). The role of social and human capital among nascent entrepreneurs. Journal of business venturing 18(3):301-331.https://www.sciencedirect.com/science/article/pii/S0883902602000976
De Noble, A. F., Jung, D., &Ehrlich, S. B. (1999).Entrepreneurial self-efficacy: The development of a measure and its relationship to entrepreneurial action. Frontiers of entrepreneurship research 19(1):73-87.http://scholar.google.com/scholar?q=Entrepreneurial+self-efficacy:+The+development+of+a+measure+and+its+relationship+to+entrepreneurial+action.+Frontiers+of+entrepreneurship+research&hl=en&as_sdt=0&as_vis=1&oi=scholart
Fuller, B., Liu, Y., Bajaba, S, Marler, L. E., &Pratt, J. (2018). Examining how the personality, self-efficacy, and anticipatory cognitions of potential entrepreneurs shape their entrepreneurial intentions. Personality and Individual Differences 125:120-125.https://www.sciencedirect.com/science/article/abs/pii/S0191886918300059
Ganotakis, P. (2012). Founders’ human capital and the performance of UK new technology-based firms. Small Business Economics 39(2):495-515.https://link.springer.com/article/10.1007/s11187-010-9309-0
Gillespie, J. J., Privitera, G. J., &Gaspero, J. (2019). Biopharmaceutical Entrepreneurship, Open Innovation, and the Knowledge Economy. Journal of Innovation Management 7(2):59-77.https://journalsojs3.fe.up.pt/index.php/jim/article/view/2183-0606_007.002_0005
Grissemann, U., Plank, A., &Brunner-Sperdin, A. (2013). Enhancing business performance of hotels: The role of innovation and customer orientation. International Journal of Hospitality Management 33:347-356.https://www.researchgate.net/publication/257118047_Enhancing_business_performance_of_hotels_The_role_of_innovation_and_customer_orientation
Hall, C. M. (2009). Innovation and tourism policy in Australia and New Zealand: never the twain shall meet. Journal of Policy Research in Tourism, Leisure and Events 1(1):2-18.https://www.tandfonline.com/doi/abs/10.1080/19407960802703466
Hallak, R., Assaker, G., &Lee, C. (2015). Tourism entrepreneurship performance: The effects of place identity, self-efficacy and gender. Journal of Travel Research 54(1):36-51.http://scholar.google.com/scholar?q=Tourism+entrepreneurship+performance:+The+effects+of+place+identity,+self-efficacy+and+gender.+Journal+of+Travel+Research&hl=en&as_sdt=0&as_vis=1&oi=scholart
Hallak, R., Assaker, G., &O’Connor, P. (2014). Are family and nonfamily tourism businesses different? An examination of the entrepreneurial self-efficacy–entrepreneurial performance relationship. Journal of Hospitality and Tourism Research 38(3):388-413.https://journals.sagepub.com/doi/abs/10.1177/1096348012461545
Hallak, R., Lindsay, N. J., &Brown, G. (2011). Examining the role of entrepreneurial experience and entrepreneurial self-efficacy on SMTE performance. Tourism Analysis 16(5):583-599.http://scholar.google.com/scholar?q=).+Examining+the+role+of+entrepreneurial+experience+and+entrepreneurial+self-efficacy+on+SMTE+performance.+Tourism+Analysis&hl=en&as_sdt=0&as_vis=1&oi=scholart
Ham, S., &Lee, S. (2011). US restaurant companies' green marketing via company websites: impact on financial performance. Tourism Economics17(5):1055-1069.http://www.restaurantessostenibles.com/Uploads/docs/Cap%2014.-Green%20Marketing%20Restaurant%20Ham%20and%20Lee%20(2011).pdf
Hébert, R. F., &Link, A. N. (2006).The entrepreneur as innovator. The Journal of Technology Transfer 31(5):589.https://econpapers.repec.org/RePEc:kap:jtecht:v:31:y:2006:i:5:p:589-597
Heskett, J. L., &Sasser, W. E. (2010). The service profit chain: From satisfaction to ownership, handbook of service science. Publisher Springer: 19–31.https://www.springer.com/gp/book/9781441916273
Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of management journal 38(3):635-672.https://journals.aom.org/doi/abs/10.5465/256741
Jogaratnam, G., Tse, E.C., &Olsen, M. D. (1999). An empirical analysis of entrepreneurship and performance in the restaurant industry. Journal of Hospitality and Tourism Research 23(4):339-353.https://www.researchgate.net/publication/247753288_An_Empirical_Analysis_of_Entrepreneurship_and_Performance_in_the_Restaurant_Industry
Kaplan, R. S., &Norton, D. P. (2004). The strategy map: guide to aligning intangible assets. Strategy and leadership 32(5):10-17.https://www.emerald.com/insight/content/doi/10.1108/10878570410699825/full/html
Kellermanns F, Walter J, Crook TR, Kemmerer B, Narayanan V (2016). The resource‐based view in entrepreneurship: A content‐analytical comparison of researchers' and entrepreneurs' views. Journal of Small Business Management 54(1):26-48.https://www.researchgate.net/publication/256050276_The_Resource-Based_View_in_Entrepreneurship_A_Content-Analytical_Comparison_of_Researchers'_and_Entrepreneurs'_Views
Kim WG, Cho M, Brymer RA (2013). Determinants affecting comprehensive property-level hotel performance: The moderating role of hotel type. International Journal of Hospitality Management 34:404-412.https://www.sciencedirect.com/science/article/abs/pii/S0278431912001582
Lee C, Hallak R, Sardeshmukh SR (2016). Innovation, entrepreneurship, and restaurant performance: A higher-order structural model. Tourism Management 53:215-228.https://www.sciencedirect.com/science/article/pii/S0261517715300169
Liao YC, Tsai KH (2019). Innovation intensity, creativity enhancement, and eco‐innovation strategy: The roles of customer demand and environmental regulation. Business Strategy and the Environment 28(2):316-326.https://www.researchgate.net/publication/327406935_Innovation_intensity_creativity_enhancement_and_ecoinnovation_strategy_The_roles_of_customer_demand_and_environmental_regulation
Little TD, Cunningham WA, Shahar G, Widaman KF (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling a Multidisciplinary Journal 9(2):151-173.https://www.researchgate.net/publication/228079497_To_Parcel_or_Not_to_Parcel_Exploring_the_Question_Weighing_the_Merits
Lumpkin GT, Dess GG (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of management Review 21(1):135-172.http://scholar.google.com/scholar?q=Clarifying+the+entrepreneurial+orientation+construct+and+linking+it+to+performance.+Academy+of+management+Review&hl=en&as_sdt=0&as_vis=1&oi=scholart
Maritz A, Brown C (2013). Enhancing entrepreneurial self-efficacy through vocational entrepreneurship education programs. Journal of Vocational Education and Training 65(4):543-559.http://scholar.google.com/scholar?q=Enhancing+entrepreneurial+selfefficacy+through+vocational+entrepreneurship+education+programs.+Journal+of+Vocational+Education+and+Training&hl=en&as_sdt=0&as_vis=1&oi=scholart
Marsick VJ, Watkins KE (2001). Informal and incidental learning. New directions for adult and continuing education: 2001(89):25-34.https://onlinelibrary.wiley.com/doi/abs/10.1002/ace.5
Mohammadi, Seyed Taqi and Ebrahimi Dram, Fatemeh, 2018, The Role of Social Networks in Informal Education, Provincial Conference on the Role of Informal Education in Education-Based Curriculum (from Necessity to Commitment), Rasht. https://civilica.com/doc/808329
Moss Kanter R (1983). The change masters: corporate entrepreneurs at work. Boston: Cox and Wyman Ltd.https://www.amazon.co.uk/Change-Masters-Corporate-Entrepreneurs-Work/dp/0415084679
Nafukho FM, Hairston N, Brooks K (2004). Human capital theory: Implications for human resource development. Human Resource Development International 7(4):545-551.http://scholar.google.com/scholar?q=Human+capital+theory:+Implications+for+human+resource+development.+Human+Resource+Development+International&hl=en&as_sdt=0&as_vis=1&oi=scholart
Nambisan S, Wright M, Feldman M (2019). The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes. Research Policy 48(8):103773.https://www.sciencedirect.com/journal/research-policy/vol/48/issue/8
Nami K, Abbaszadeh MM, Hassani M, Bazargan A (2017). Structural Modeling the Impact of Organizational Factors on Human Resource Development with the Mediating Role of Knowledge Management Process and Training Transfer Pattern. Quarterly Journal of Training and Development of Human Resources 4(14):77-96.https://www.sid.ir/en/Journal/ViewPaper.aspx?ID=576866
Narayanan VG, Kaplan RS (2001). Measuring and managing customer profitability. J. Cost Manage 15 (5):5–15.http://scholar.google.com/scholar?q=Measuring+and+managing+customer+profitability.+J.+Cost+Manage&hl=en&as_sdt=0&as_vis=1&oi=scholart
Nelson RR, Phelps ES (1966). Investment in humans, technological diffusion, and economic growth. The American economic review 56(1/2):69-75.http://scholar.google.com/scholar?q=Investment+in+humans,+technological+diffusion,+and+economic+growth.+The+American+economic+review&hl=en&as_sdt=0&as_vis=1&oi=scholart
Nowiński W, Haddoud MY, Lančarič D, Egerová D, Czeglédi C (2019). The impact of entrepreneurship education, entrepreneurial self-efficacy and gender on entrepreneurial intentions of university students in the Visegrad countries. Studies in Higher Education 44(2):361-379.https://www.researchgate.net/publication/319214791_The_impact_of_entrepreneurship_education_entrepreneurial_self-efficacy_and_gender_on_entrepreneurial_intentions_of_university_students_in_the_Visegrad_countries
O'Dwyer M, Gilmore A, Carson D (2009). Innovative marketing in SMEs: an empirical study. Journal of Strategic Marketing 17(5):383-396.http://scholar.google.com/scholar?q=Innovative+marketing+in+SMEs:+an+empirical+study.+Journal+of+Strategic+Marketing&hl=en&as_sdt=0&as_vis=1&oi=scholart
Ottenbacher M, Gnoth J (2005). How to develop successful hospitality innovation. Cornell Hotel and Restaurant Administration Quarterly 46(2):205-222.https://journals.sagepub.com/doi/10.1177/0010880404271097
Ottenbacher M, Harrington RJ (2007). The innovation development process of Michelin-starred chefs. International Journal of Contemporary Hospitality Management 19(6):444-460.https://www.emerald.com/insight/content/doi/10.1108/09596110710775110/full/html
Ottenbacher, M. C., Harrington, R. J. (2009). Institutional, cultural and contextual factors: Potential drivers of the culinary innovation process. Tourism and Hospitality Research 9(3):235-249.https://journals.sagepub.com/doi/10.1057/thr.2009.8
Ottenbacher, M. C., Harrington, R. J. (2009). The product innovation process of quick-service restaurant chains. International Journal of Contemporary Hospitality Management 21(5):523-541.https://www.researchgate.net/publication/235297422_The_Product_Innovation_Process_of_Quick-Service_Restaurant_Chains
Parsa, H. G., Self, J. T., Njite, D., &King, T. (2005). Why restaurants fail. Cornell Hotel and Restaurant Administration Quarterly46(3):304-322.https://journals.sagepub.com/doi/abs/10.1177/0010880405275598
Porter, M. E., &Millar, V. E.(1985). How information gives you competitive advantage.http://scholar.google.com/scholar?q=How+information+gives+you+competitive+advantage&hl=en&as_sdt=0&as_vis=1&oi=scholart
Reichheld, F. F., &Covey, S. R. (2006). The ultimate question: Driving good profits and true growth.Massachussetts, USA: Harvard Business School Press.https://www.google.com/search?sxsrf=ALeKk00ztr34VQA5viRyfJIYQ9mXFDlieQ:1611257172447&q=The+ultimate+question:+Driving+good+profits+and+true+growth.+Massachusetts,+USA:+Harvard+Business+School+Press&spell=1&sa=X&ved=2ahUKEwj4vZ7b4K3uAhVOilwKHRP-B6oQkeECKAB6BAgBEC0
Rogers, E. M.(2003). Diffusion of innovations. New York: Free Presshttps://academic.oup.com/sf/article-abstract/41/4/415/2227721
Salehi Omran, Ebrahim, 2016, The role of informal learning in cultivating key competencies in higher and vocational education environments ,,,,, https://civilica.com/doc/1014151
Schneider, B.(1991). Service Quality and Profits: Can You Have Your Cake and Eat. People and Strategy 14(2):151.http://search.ebscohost.com/login.aspx?direct=true&profile=ehost&scope=site&authtype=crawler&jrnl=01998986&AN=7703015&h=5dimoU62txidSIqOrStNli3zyORTXCB2r7uaKVVXyi%2F%2B6c0ZgkjB4TQn5xovjtXQ08nyJ%2BArz4%2F1KvxVcTI0CA%3D%3D&crl=c
Schumpeter, J. A.(2010). Capitalism, socialism and democracy. London: Routledge.https://www.routledge.com/Capitalism-Socialism-and-Democracy/Schumpeter/p/book/9780415107624
Tang, G., Wei, L. Q., Snape, E., &Ng, Y. C.(2015). How effective human resource management promotes corporate entrepreneurship: Evidence from China. The International Journal of Human Resource Management 26(12):1586-1601.https://www.researchgate.net/publication/274098972_How_effective_human_resource_management_promotes_corporate_entrepreneurship_evidence_from_China
Tornow, W. W., Wiley, J. W.(1991). Customer satisfaction: A supportive work environment and its financial costs. Human Resource Planning 14(2):117-127.http://scholar.google.com/scholar?q=Customer+satisfaction:+A+supportive+work+environment+and+its+financial+costs.+Human+Resource+Planning&hl=en&as_sdt=0&as_vis=1&oi=scholart
Way, S. A., Simons, T., Leroy, H., Tuleja, E. A. (2018). What is in it for me? Middle manager behavioral integrity and performance. Journal of Business Ethics 150(3):765-777.https://www.researchgate.net/publication/303509915_What_is_in_it_for_Me_Middle_Manager_Behavioral_Integrity_and_Performance
Waqar Mousavi, Majid and Sobhani, Abdolreza, 1394, Model for evaluating the impact of informal entrepreneurship training in creating an entrepreneurial post, Third International Conference on Accounting and Management, Tehran ,,, https://civilica.com/doc/442122
Wolfson, M. A., Tannenbaum, S. I., Mathieu, J. E., &Maynard, M. T.(2018). A cross-level investigation of informal field-based learning and performance improvements. Journal of Applied Psychology 103(1):14.http://scholar.google.com/scholar?q=A+crosslevel+investigation+of+informal+field-based+learning+and+performance+improvements.+Journal+of+Applied+Psychology&hl=en&as_sdt=0&as_vis=1&oi=scholart
Zhang, H. Q., Ren, L., Shen, H., &Xiao, Q.(2013). What contributes to the success of Home Inns in China? International Journal of Hospitality Management 33:425-434.https://www.sciencedirect.com/science/article/abs/pii/S0278431912001454
Zhou, K. Z., Brown, J. R., &Dev, C. S. (2009). Market orientation, competitive advantage, and performance: A demand-based perspective. Journal of business research 62(11):1063-1070.http://scholar.google.com/scholar?q=Market+orientation,+competitive+advantage,+and+performance:+A+demand-based+perspective.+Journal+of+business+research&hl=en&as_sdt=0&as_vis=1&oi=scholart
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2021 Ghadir Fakher, Fereydoon Azma, Samereh Shojaei, Mahmoud Reza Mostaghimi
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
1. Política propuesta para revistas de acceso abierto
Los autores/as que publiquen en esta revista aceptan las siguientes condiciones:
- Los autores/as conservan los derechos de autor y ceden a la revista el derecho de la primera publicación, con el trabajo registrado con la licencia de atribución de Creative Commons, que permite a terceros utilizar lo publicado siempre que mencionen la autoría del trabajo y a la primera publicación en esta revista.
- Los autores/as pueden realizar otros acuerdos contractuales independientes y adicionales para la distribución no exclusiva de la versión del artículo publicado en esta revista (p. ej., incluirlo en un repositorio institucional o publicarlo en un libro) siempre que indiquen claramente que el trabajo se publicó por primera vez en esta revista.
- Se permite y recomienda a los autores/as a publicar su trabajo en Internet (por ejemplo en páginas institucionales o personales) antes y durante el proceso de revisión y publicación, ya que puede conducir a intercambios productivos y a una mayor y más rápida difusión del trabajo publicado (veaThe Effect of Open Access).
