Formación de habilidades blandas en comunicación y resolución de conflictos en estudiantes

Autores/as

DOI:

https://doi.org/10.17162/au.v12i3.1113

Palabras clave:

habilidades blandas, comunicación, habilidades de comunicación, interacción interpersonal, conflictos, resolución de conflictos.

Resumen

El objetivo del presente trabajo fue establecer el nivel de habilidades blandas de comunicación y resolución de conflictos en estudiantes y crear un programa para su formación y desarrollo. Para el estudio se utilizó un conjunto de técnicas diagnósticas dirigidas a determinar habilidades de comunicación, características de interacción interpersonal y estrategias de resolución de conflictos. Se utilizaron métodos de encuesta y capacitación, así como métodos de procesamiento de datos cuantitativos. Se encontraron cambios constantes en el nivel de habilidades blandas de comunicación, habilidades empáticas y estilos de interacción interpersonal en el grupo de estudio. Se estableció un cambio en la elección de las estrategias de resolución de conflictos: los estudiantes han comenzado a dar preferencia al compromiso y la cooperación. Se observe un aumento significativo en las habilidades empáticas, y que el nivel de estilos interpersonales de interacción como autoritarismo, agresión y egoísmo disminuyó. En cambio, aumentaron las tendencias hacia la amistad y el altruismo como estilos de interacción interpersonal. La perspectiva de futuras investigaciones está aclarando las peculiaridades del entrenamiento y desarrollo de otros grupos de habilidades blandas, en particular, aquellas enfocadas en el autodesarrollo y la autoorganización, lo que perfilará un retrato más integrado del estudiante moderno.

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Citas

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Publicado

2022-04-22

Cómo citar

Morozova, M. ., Fasolko, T. ., Poliuha, V. ., Veselska , L. ., & Bagration, K. P. . (2022). Formación de habilidades blandas en comunicación y resolución de conflictos en estudiantes. Apuntes Universitarios, 12(3), 236–252. https://doi.org/10.17162/au.v12i3.1113