Training communication and conflict resolution soft skills in students
DOI:
https://doi.org/10.17162/au.v12i3.1113Keywords:
soft skills, communication, communication skills, interpersonal interaction, conflicts, conflict resolution.Abstract
The aim of the work was to establish the level of communication and conflict resolution soft skills of students and to create a programme for their training and development. A set of diagnostic techniques aimed at diagnosing communication skills, features of interpersonal interaction and conflict resolution strategies was used for the study. Survey and training methods, as well as quantitative data processing methods were used. Steady changes in the level of communication soft skills, empathic abilities and styles of interpersonal interaction in the study group were found. A change in the choice of conflict resolution strategies was established — students have begun to give preference to compromise and cooperation. There has been a significant increase in empathic abilities. It was found that the level of such interpersonal styles of interaction as authoritarianism, aggression and selfishness decreased. Instead, tendencies toward friendliness and altruism as styles of interpersonal interaction have grown. The prospect of further research is clarifying the peculiarities of training and development of other groups of soft skills, in particular, those focused on self-development and self-organization, which will outline a more integrated portrait of the modern student.Downloads
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